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Frequently asked questions
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- What is serviced accommodation?
- Serviced accommodation provides a comfortable, fully furnished alternative to hotels, offering guests the space and convenience of a home away from home.
- Who can stay at GUTU LUXE?
- We accommodate a wide range of guests, including leisure travellers, corporate guests, contractors, families, relocating professionals and guests requiring temporary accommodation.
- What type of accommodation does GUTU LUXE offer?
- At Gutu Luxe by Hotel Tawanda, we have variety of properties available to meet your needs. From private studios, apartments to large detached properties.
- Do you offer long term stays?
- Yes. We offer flexible accommodation for guests looking to stay for several months or longer.
- Can I request an early check-in or late check-out?
- Requests can be considered depending on availability. Additional charges may apply.
- Is parking available?
- Parking is available at selected properties. please check the individual property listing for specific parking information.
- Do you have laundry facilities?
- All of our properties have a fully equipped kitchen with the appliances you need for a comfortable stay, including a washing machine and a dryer or airer. Please refer to each property page for the full list of facilities.
- What information do I need to provide when making an enquiry?
- We will usually need your preferred location, check-in and check-out dates, number of guests and any specific requirements.
- How can I make a booking?
- Book directly on this website for our best rate: choose a property, pick your dates and pay securely online, or send a request for longer and business stays. We are also listed on Airbnb and Booking.com.
- What happens if I need to cancel my booking?
- Cancellation terms depend on the booking and property. These will be provided at the time of booking.
- Can I extend my stay?
- Subject to availability, stays can often be extended. We recommend contacting us as early as possible.
Still have a question? Contact us.
